This is a challenging time across the world, but the TMS team is ready. We’re taking the health and wellness of our team, suppliers, and customers seriously, while providing the same reliable, high-quality customer service TMS has been known for since 2000. We remain fully operational, while adhering to the guidance from the World Health Organization (WHO), the U.S. Centers for Disease Control (CDC), as well as state and local officials. We know how essential it is to the global economy that the maritime industry continue to operate normally and we are committed to maintaining our role. To provide the same level of outstanding customer service, we have taken the following measures:
1. Like so many global businesses today, TMS already operates on a cloud-based platform, making the transition to remote work seamless for our clients, suppliers and team. Many of you have probably already worked with us via Go-To-Meeting. Last week we began the process of transitioning our team to remote work. You may continue to reach all TMS team members at their normal email and telephone numbers.
2. Non-essential travel has been cancelled for the protection of our team, as well as to protect the crew, passengers and cargo of vessels from potential transmission. Travel is being handled on a case-by-case basis with each client to handle vessel emergencies, training and maintenance.
3. Our Fort Lauderdale headquarters and training facility are closed to the public at this time. Please contact firstname.lastname@example.org or email@example.com if you need parts or service. We can also be reached at 954-327-2032.
Please don’t hesitate to let us know if there’s anything we can to do help support you or your customers. As we continue to navigate this situation together, we encourage you to stay safe, healthy, and connected.
03-23-2020 at 2:58